Currently, we ship within the contiguous US states, Hawaii, Alaska, Canada, and France via UPS or USPS. Your order should be processed within 2-4 business days. We ship directly from the artist's studio in Texas, and the shipping should take 3-10 business days depending on the destination. International packages take 10-28 days and can be delayed due to COVID-19.
We will gladly replace any defective or damaged products, including return shipping, reported within 3 days of receipt. Any refunds or exchanges not due to our mistake will incur a 15% restocking fee, and the buyer will be responsible for the return shipping.
Contact us within 3 days of receiving your order with a detailed description of the damage and pictures of the items and packaging. Please send the pictures to firstname.lastname@example.org along with your order number and a description of the issue.